Terms & Conditions

Our product

Morris & James product is all handmade by our Artisans at our pottery using clay from our site on the banks of the Matakana river. We work hard to faithfully reproduce each piece to its intended design but due to the nature of the processes, differences in the clay, glazes, firing temperatures and Artisan styles can result in subtle variations in the finished product. This contributes to the unique appearance of each of our individual pieces.

All products are given a final inspection and only those products that meet our rigorous technical and aesthetic standards are designated “First Condition” and made available for our normal On Line sales. However in ordering the product the Customer acknowledges that:

(a) variations in colour, glaze and size are an inherent characteristic of all terracotta and glazed goods supplied by Morris & James; and
(b) Morris & James cannot and does not guarantee that the goods supplied will be an exact match or be a perfect likeness to any images on the Morris & James website, or any goods bought previously from Morris & James (this applies for all goods supplied by Morris & James, including tiles, pots, wall art, kitchenware and homeware);
(c) The tolerance on dimensions is +/- 5%

Our Guarantee

If any Goods leave Morris & James’s premises which are defective in materials or workmanship, Morris & James is liable (at Morris & James’s election) only to repair or replace those particular Goods, or to provide a full refund except as required by law including the Consumers Guarantee Act and the Fair Trading Act.

Security & Payment

DPS provide the a Hosted Payment Page Solution to Morris & James for the secure processing of the On Line sale payments. Details the of the Payment Express process used by DPS and the DPS Privacy Policy are available here


All our prices are in New Zealand Dollars and include GST. We reserve the right to change the prices at any time without notice. If a price is discovered to be incorrect after you have placed an order, in Good Faith and if it is reasonable we will endeavour to supply the product to you at that price. If that is not possible we will advise you prior to processing your order and shipping and offer you a full refund.


Our normal delivery is to have your item ex-factory in 3 to 5 days working days with a maximum of 10 working days. If we are not able to ship within this time we will contact you to advise when the expected delivery will be and advise on possible alternatives. If you are not happy with either option we will offer you a full refund.

International Orders

In some instances local duties, VAT, taxes or GST may be applied in the country of receipt.  Morris and James cannot take responsibility for these and they must be paid directly by the receiver

Pick up at Matakana

A number of products listed on this website are very fragile and/or are too large to ship by courier or post.  These items are marked 'Pick up at Matakana' and can be purchased online by checking the "Pick up at Matakana" option when you are completing your purchase.  The 'Pick up at Matakana' option can be chosen for any online purchase.

No shipping or additional cost is added to products purchased using this option. Collection may be made at Morris & James, Matakana between the hours of 8am and 5pm Monday to Friday and 9am and 3pm on weekends.  Morris & James will contact the purchaser with further information regarding collection. 

Morris & James will pack the item as for normal retail purchase from our showroom. Morris & James will have no liability for any damage that may occur to the item/s once collected from Morris & James, Matakana.   

Lost deliveries

Our responsibility is to deliver the correct number of undamaged packages to the address specified. Delivery will be verified by a record of delivery by the delivery company. This is not a person to person delivery. Morris & James is not liable for any lost or missing items where the delivery records show the order has been delivered complete to the address specified.


Morris & James products are made of Ceramic and can break or chip if handled roughly. We have been sending our product all over the world for over 20 years and take care in our packaging. If the packaging looks damaged when you receive we would ask that this is noted on any delivery docket you sign and that you take a photo of the packaging showing the damage.

If the piece is broken we require a photo to show the product is broken and we will either send replacement product or give you a full refund at our choice.

Return Policy

Morris & James will exchange any piece that is returned within 30 days. The cost and organising of the return is the responsibility of the customer as is the cost of packaging and freight for the exchange piece. Morris & James will only accept goods for return that have not been used and are in First condition on receipt at Morris & James Matakana. We should be notified of all returns prior to them being dispatched to us. If a full refund is requested this will be for the product only and excludes the freight costs.

Clearance Items

From time to time Morris & James may offer items for clearance. These will be on an “as is basis” and any faults will be pointed out. These items will not be exchanged or replaced. These items will be sold on a first come, first serve basis.

Ordering and Title

Morris & James reserves the right for any reason to cancel any order at any time prior to dispatch and provide a full refund.
Title on the goods does not pass to the customer until payment in full has been made for the goods and they have been dispatched.


Our liability is limited to the Terms and Conditions listed above except as required by law including the Consumers Guarantees Act and the Fair Trading Act.