Privacy Policy.
How we handle your information.
This policy explains what personal information Morris & James collects, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 2020 (New Zealand).
Who we are
Morris & James Matakana Limited, 42 Victoria Street, Warkworth, Auckland 0910, New Zealand. For any question about this policy or your information, email marketing@morrisandjames.co.nz.
What we collect
We only collect what we need in order to deal with you:
- Contact details: your name and email address and, for Mail Club members, a postal address.
- Submissions: what you send us through the submission form, including your story, your photo, any alias or pen name, whether you are a Mail Club member, and your permission choices.
- Subscription details: your email address if you sign up for our newsletter, and whether you have opened or clicked our emails.
- Mail Club and order information: what you subscribed to or bought and where it is being sent. Card payments are processed by our payment provider; we never see or store your full card number.
- Website information: pages visited, approximate location, browser and device type, collected through our hosting provider and analytics.
How we use it
- To respond to your enquiries and submissions, including help identifying a piece.
- To publish submissions you have given us permission to share, credited by name or alias.
- To post Mail Club issues and deliver orders.
- To send the newsletter you have asked for, and for no other marketing.
- To meet legal obligations.
- To understand which parts of the site are useful and improve them.
What we publish
We only publish a submission when you have given permission. We publish your name or alias, your story and your photo. We never publish your email address or postal address.
Who we share it with
We do not sell your information, and we do not share it for anyone else’s marketing. We do share it with the service providers who help us operate:
- Website hosting and form handling (Netlify), which receives form submissions and uploaded photos.
- Our email platform, to send the newsletter you subscribed to.
- Payment processing, to take card payments securely.
- Printers and postal services, to produce and post the Mail Club.
- Anyone we are legally required to disclose to.
Some of these providers store information on servers outside New Zealand. Where that happens, we take reasonable steps to ensure comparable privacy safeguards apply, as required by the Privacy Act 2020.
Cookies
Our site itself does not set tracking cookies. Our hosting and analytics providers may use cookies or similar technology to measure how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires, whichever is longer. Financial records are held for seven years. Published submissions stay on the site until you ask us to remove them. You can unsubscribe from the newsletter at any time using the link in any email.
Keeping it safe
We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access. No system is perfectly secure, but we limit access to those who need it to do their job.
Your rights
Under the Privacy Act 2020 you may ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. You can also ask us to remove a published submission. Email marketing@morrisandjames.co.nz and we will respond within 20 working days.
Complaints
If you are not satisfied with how we have handled your information, please tell us first so we can put it right. You may also complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes
We may update this policy from time to time. The current version always appears on this page, with the date it took effect shown below.
Effective 29 September 2026. Morris & James Matakana Limited, Warkworth.